FREQUENTLY ASKED QUESTIONS

WHAT IS THE TURN AROUND TIME FOR MY PHOTOS?

For any session other than a wedding, 2-3 weeks is my sweet spot! Some seasons are muuuch busier than others, so while sometimes I may be able to deliver earlier, I will never deliver LONGER than this time-frame.

For weddings, normal turnaround time is no longer than 90 days! Above applies here too. 

* NOTE: I do have a week turn around time for an additional price that you can purchase! *wink wink* Ask me about this!

Patient clients are my heart.

DO YOU PHOTOGRAPH FAMILIES AND BABIES? BOUDOIR? EVENTS? QUINCEÑERAS?

I mostly photograph couples and families. I love photographing Seniors, content photography, and even proposals here and there! Weddings, I do regularly.

The only way I photograph newborns is at your home, more of a lifestyle session. You'll be comfy with babe at home, snuggling your little bundle, and I'll be capturing a lot of little precious moments. I don't put babes in baskets all wrapped up in perfect blankets. 

I do boudoir shoots for my brides-to-be, but those are either at my client's home or an airbnb should my client choose to rent one out. Other than that, I refer someone who does them exclusively.

I don't do events or sports shoots. I occasionally do Quinceñeras, depending on season availability. 

DO YOU TRAVEL?

I do! I live in Midland TX, and for local areas in the Permian Basin, I travel for a small fee. Anything over a few hours, my travel fee varies. 

If it isn't a wedding I'm traveling for, and it's over 5 hours away, I usually just request my travel accommodations to be paid for in addition to your session total. Usually a flight!

For a wedding, I have a rad Destination Collection that INCLUDES travel accommodations in my prices! Oh yeah!

HOW DOES PAYMENT WORK?

For general sessions, I require a deposit to secure your session! I use Honeybook, so you'll be able to pay online.

For weddings, I require a retainer and signed contract in order to secure your date! Dates for weddings book up 1-2 years in advance, so as soon as you set a date for your bid date, holla so we can get you secured! I usually secure those with a check, or money order. Payments thereafter can be maid via invoice or venmo!

DO YOU GIVE RAW (UNEDITED) IMAGES?

Nope. I never will.

 

I give fully edited photos only and I hope anyone who books me, books me because of the total package. The experience AND the final work! 

WHAT IF I WANT TO CANCEL/ RESCHEDULE MY SHOOT?

* NOTE: I do not give refunds

For a session other than a wedding, should you cancel, whatever you paid will be put towards any future service and will only expire after 1 full year from when you cancelled. 

For a wedding, your retainer is completely non-refundable. Anything you pay me thereafter, will go towards future services for 1 full year from when you cancel, until you completely use your credit amount.

If you need to MOVE your wedding shoot, just let me know as soon as possible of your new date, and if I have it available - it's a go! If I don't have it available, unfortunately the retainer is still non-refundable, and whatever you already paid will be applied to future services. 

If you need to reschedule any other type of session, you get 1 free reschedule. The second reschedule, you will have to pay your remainder balance due prior. For a third reschedule, you will have to pay for a new deposit and new total.

CAN YOU PHOTOSHOP ME?

This one's gonna be a ball-buster, I know, but NOPE. 

I know this sounds harsh but I'm a believer in making sure I'm capturing Y O U - at whatever stage in life you're at. I don't alter how thin you look, and I don't change your face to make it slimmer. 

The only time I photoshop is when I need to make a small correction or touch up is for temporary things, like fly-aways , acne or bruises.  

HOW DO I RECEIVE MY IMAGES?

DIGITALLY. 

Any session other than a wedding, will be delivered via online gallery where you'll be able to download your photos. Don't worry - I give instructions how to do so! You'll want to download them to something secure like an online cloud or a flash drive. I usually give you a week's time to download your images before I delete your gallery, just FYI. It won't be there permanently. 

For a full wedding, you will get your photos delivered via USB flash drive. I will message you when your gallery is ready, and we'll meet for drop off. 

* NOTE: SUPER IMPORTANT

For weddings: If I give you a flash drive and any of the images have errors, I can make corrections or resend you files up to ONE full year after delivery. As soon as you get your photos, look at them as soon as possible so you can tell me any issues.

Anything after the year could mean I no longer have your gallery because I had to free up space for new sessions/ weddings in my external drives. 

WHAT IF I NEED "ONLY ONE" PHOTO?

I don't believe in "only one photo". 

Any session, whether a headshot for "one photo" or anything else, takes time and I still have to plan for it in my schedule. 

The only "one photo" I do is a headshot and that still takes at least 10 minutes and I always take more than "one" photo that you can choose from. 

If it's not a headshot, the smallest session I have is a "Mini" for up to 30 minutes. Message for prices!

WHERE DO WE TAKE PHOTOS? DO YOU CHOOSE LOCATION OR I DO?

I mostly ALWAYS shoot outdoors, unless it's at your home or a chic, artsy coffee shop. 

I try to accommodate my client's preference as best I can if they have one. If they don't have one, I just ask that you trust me. Whatever spot I choose, it's going to look great in photos. I promise! I have many to choose from, so I usually wait till DAY OF, to let you know location of your shoot. I usually always wait even up till a few hours till your session because I'm always keeping my eyes open for the best spot and that can change. I just ask for patience on location.

DO YOU EVER CANCEL A SESSION OR WEDDING?

For a wedding, the only time I'd ever cancel is because of something super major. Like a death of an immediate family member. OR something super urgent happened, like a big car crash or my house caught fire!

NOTE: If something like this happened, I have backup photographers that photograph like me and will give you the same experience and professionalism I would. I wouldn't give anything less. 

For any other type of session, if I absolutely need to reschedule because something important has come up (emergency type stuff), I will let you know as soon as possible to reschedule.

WHAT IF I ABSOLUTELY DON'T LOVE MY PHOTOS? DO I GET A REFUND?

Every session I book, whether a wedding or general session, I state very clearly that I do NOT give refunds. This includes if you hate your session. 

I would hope anyone who books with me, books me because of my style and as well as what you've heard about experiences of working with me. Basically what you see is what you get. I don't really stray from my style of editing so I really hope you don't expect me to.

If you absolutely hate your session, I will give you a discount to a future session to try again. 

WILL YOU MAKE CORRECTIONS TO MY PHOTOS?

YES!

After you receive your photos, I will make up to 3 corrections for you, if I am able to!

Again, this is only for temporary corrections or blemishes like fly-aways, acne, and bruises. Something equivalently small like that.

WHAT IF THE WEATHER DOESN'T COOPERATE?

Because no one can control mother nature, sometimes rescheduling has to happen and I'm cool with it. I only reschedule if it's insanely cold, or tsunami windy, or hurricane raining!

FOR WEDDINGS, CAN I SUBSTITUTE ENGAGEMENTS FOR SOMETHING ELSE?

You can, actually!

You can sub engagements for bridals or boudoir.

* If boudoir is not at your home, you have the option to rent out an airbnb at your own cost.

DO YOU PROVIDE WARDROBE OR HELP WITH OUTFIT CHOICES?

I don't provide wardrobe, first off. BUT, I do guide my clients on what to wear for sure! I coordinate with the season we're in and give you helpful tips on how to choose your outfits. 

I also plan on having a pinterest link with helpful outfit tips for all new clients so stay tuned. Coming soon!

DO YOU DO THEMED SESSIONS OR CAKE SMASH SESSIONS?

Unfortunately I don't.

It's just my client(s) outside in the nature or a rad location or at a fun chic coffee shop (something equivalent), or at their home or airbnb! 

WHAT IF I BOOK WITH YOU BUT I'M FROM OUT OF TOWN AND WE HAVE TO CANCEL BECAUSE OF WEATHER AND I DON'T KNOW WHEN I'LL BE IN MIDLAND AGAIN AND WANT A REFUND?

#1. I don't give refunds

#2. Your payment(s) WILL be good for one full year from your last payment date. That means that you will have one full year to plan a trip down here to take photos with me. Don't waste that money! Your session is still good with me and a year is plenty of time to schedule a trip back down here.

CHRISTINA CHAVEZ PHOTOGRAPHY | ALL RIGHTS RESERVED | LEGALLY BINDING

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